Frequently Asked Questions
Quick answers about The Furbuddy, shipping, returns, and grooming.
Is The Furbuddy suitable for all coat types?
Yes. The kit includes interchangeable grooming heads designed for short, medium, long, curly, and double coats. Use the slicker brush for daily maintenance, the de-shedding tool for undercoat, and the clipper for tidying up.
Will the noise scare my pet?
The Furbuddy is engineered to run under 60dB — similar to a quiet conversation. Many anxious pets tolerate it well, and the suction captures hair at the source so there is less mess and stress.
How do I clean the device?
Empty the fur canister after each session and rinse the filter under lukewarm water. Let it dry fully before reassembling. Attachment heads can be wiped clean with a damp cloth.
How long does shipping take?
Australian orders typically arrive within 3–7 business days. You will receive tracking information by email once your order has shipped.
Can I return my Furbuddy if my pet doesn't like it?
Yes. We offer a 30-day satisfaction guarantee on most unused items in original packaging. See our Returns Policy for full details.
Is it safe to use on cats too?
Absolutely. The gentle suction and low-noise motor make it suitable for cats as well as dogs. Start on the lowest setting and let your cat get used to the sensation gradually.
Still have questions?
Reach out to our Aussie team at thefurbuddyadmin@gmail.com and we'll get back to you as soon as possible.